Terms & Conditions
The following terms and conditions apply to all deliveries from chioniso.com.
The terms are valid in cases where no other written agreements between you as buyer and chioniso.com as the seller take place.
It is important that you read these terms and conditions carefully before ordering any products from the chioniso.com website. Your purchase of products via the chioniso.com website will be governed by the terms and conditions specified. By ordering any Products, you agree to be bound by the terms and conditions.
Before placing an order for products you must read and agree to be bound by these terms & conditions.
General Information
Chioniso is the trading name for House of African Jewellers.
Our address:
House of African Jewellers
Hørkær 19A, 2. – 3
2730 Herlev
Denmark
CVR: 33524730
E-mail: contact@chioniso.com
Your Account
If you create an account (personal user identification or username) on the chioniso.com website, you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password.
Order Processing
Once you have submitted your order(s) using the chioniso.com website, Chioniso will send you an email acknowledging receipt of your order(s) (“Order Receipt Confirmation”) and setting out details of the ordered Product(s).
Delivery
Chioniso offers delivery throughout Denmark via GLS, DOA and PostNord
Delivery prices are between 15 kr. – 20 kr. depending on whether you opt to pick up your package from a collection point or delivery it at your private address.
Delivery in Denmark: 3-5 business days.
If you do not receive the ordered item within normal delivery, please contact us so that we can get the package requested from the shipping company.
You can check the status of your shipment through the Track & Trace number received at the time of purchase.
For international deliveries within Europe, Chioniso arranges delivery through GLS and PostNord (unless otherwise noted). GLS and PostNord are responsible for the shipment from receipt by the shipping company (through receipt or scanning) and until delivery. Delivery within Europe is 2-6 workdays. GLS and PostNord deliver during normal business hours Monday to Friday.
The shipping costs start at DKK 50 and may vary according to each country. The shipping cost for your country will display upon check-out.
You can check the status of your shipment through the Track & Trace number received at the time of purchase.
Payment
The customer is responsible for the correct name, address, and email. You can pay with the following credit cards: VISA, Maestro, and Mastercard.
Payment will be deducted from your card balance upon shipment of goods.
All prices are in DKK and include VAT.
Chioniso uses encryption for credit card information through the SSL (Secure Socket Layer) protocol. This ensures that others cannot intercept the credit card number or other information during the transaction.
We do not charge card fees.
Payment Reservation
If you make a payment using any of the following credit cards: VISA, Maestro, and Mastercard or MobilePay, the order amount is reserved immediately.
The money is reserved on your card or account until:
1) the amount is deducted from your account when we ship the order, or
2) until the money is released according to agreement with your card issuer
You can read more about the rules for your specific card from your card issuer.
Law
Chioniso applies Danish law.
Return Policy
You may return your purchase within 14 days of delivery. Once we have received and approved the return, we will credit the purchase price to your account within 14 days.
Cancellation requests shall be sent by email to sales@chioniso.com or via our returns page, clearly indicating that you wish to exercise your cancellation rights.
You may not exercise your cancellation rights by refusing delivery without notifying us directly.
Returning part of an order
If your order contains more than one item, you may return one or several items, even if they were bought in a single order.
Please note that delivery costs will not be refunded.
Returning the goods
You have 14 days to return the goods to us.
Return shipping costs are the responsibility of the customer. Please note that you are responsible for the goods until they are delivered to us.
The state of the item when you return it to us
If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases, this may mean that only the freight charges can be refunded.
We recommend that you return the item in its original packaging. If the original packaging is missing it may reduce the value of the item.
Refund of the purchase sum
If your return your order or part of an order, we will credit the order. Once we have inspected the returned goods, we will issue a refund including delivery costs (this does not apply if you are returning part of a multiple piece order, or if you have chosen a form of delivery other than the cheapest standard delivery we offer).
The refund will automatically be issued, using the same method of payment that you used for the original purchase, unless otherwise agreed.
Returns shall be sent or delivered to:
House of African Jewellers
Hørkær 19A, 2. – 3
2730 Herlev
Denmark
Right of Complaint
Chioniso offers two years’ right of complaint against defects according to EU regulations. This covers defects from components or manufacture discovered through normal use. The right of complaint does not cover defects, damage or wear caused directly or indirectly by incorrect use, poor maintenance, use of force, or unauthorised repair.
Complaints about defects, which should be discovered during the normal inspection, and must be reported to Chioniso within a reasonable time after you have discovered the defect. If you complain within two months after discovering a defect, it will always be regarded as being within a reasonable time.
If your complaint is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price; depending on the specific situation.
For defects, missing shipments or other issues please contact:
E-mail: sales@chioniso.com
Please note that we do not accept collect on delivery shipments. To expedite the refund process, we request that returned goods contain sufficient information, such as order confirmation, any correspondence, and account information
Where can I complain
If as a customer, you want to complain about your purchase, please contact admin@chioniso.com. If you do not succeed in finding a solution, you can send a complaint to the Centre for complaints at:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
If you are a resident of a country outside of Denmark, you can complain to the EU Commission’s online complaints portal here: Europa Commission
Privacy Policy
We collect, register and process the following types of personal data about you:
- Name
- Email address
- Phone number
- Address
The personal data is collected and processed for the following purposes:
- Processing of orders, including the shipment of purchased products, filling out the package label with your name and address, etc.
- Sending you information via email and SMS when your delivery has been shipped
- Statistics and analysis for internal development and improvement of Chioniso’s offers
Chioniso is the brand trading name for House of African Jewellers CVR: 33524730. House of African Jewellers is responsible for the data collected by Chioniso. Your data is stored for five years, after which it is deleted.
Additionally, to improve your user and brand experience, your data may be passed to a third party for processing in accordance with data protection and privacy regulations.
Our distributors are only given access to your personal data to the extent necessary to process and ship your order.
We work only with data processors in the EU or in countries where your data will be given adequate protection.
On chioniso.com the company responsible for your data is House of African Jewellers.
Upon your request, we will always inform you about which information we have registered about you. Similarly, you have the right to ask us to correct or limit the processing of your personal data. Upon your request, we will delete your personal data if desired, unless we have a legal basis to continue the processing (such as billing). You are welcome to contact us if you have any questions in regards to the protection of your data or if you want to exercise your rights. You can contact us at: contact@chioniso.com
Standard Return Form
(This form is only to be filled in and returned when the right to return is exercised)
To:
House of African Jewellers
Hørkær 19A, 2. – 3
2730 Herlev
Email: sales@chioniso.com
I wish to make use of the right to cancel a purchase agreement concerning the following goods:
Order date: ————————————————— Delivery date: ————————
Customer name: ———————————————————————————————–
Customer address: ——————————————————————————————
———————————————————————————————————————
Customer signature: ———————————————- Date: ———————
(only if the form is sent in paper form)
Terms & Conditions last updated 21.07.2021
