Terms & Conditions

The following terms and conditions apply to all deliveries from chioniso.com.

 The terms are valid in cases where no other written agreements between you as buyer and chioniso.com as the seller take place. 

 It is important that you read these terms and conditions carefully before ordering any products from the chioniso.com website. Your purchase of products via the chioniso.com website will be governed by the terms and conditions specified. By ordering any Products, you agree to be bound by the terms and conditions.

Before placing an order for products you must read and agree to be bound by these terms & conditions.

General Information

Chionio is the trading name for House of African Jewellers.

Our address:

House of African Jewellers

Hørkær 19A, 2. – 3

2730 Herlev

Denmark

CVR: 33524730

E-mail: contact@chioniso.com

Your Account

If you create an account (personal user identification or username) on the chioniso.com website, you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password.

By creating an account, you agree to accept responsibility for all activities and purchases that occur under your account, unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

Order Processing

Once you have submitted your order(s) using the chioniso.com website, Chioniso will send you an email acknowledging receipt of your order(s) (“Order Receipt Confirmation”) and setting out details of the ordered Product(s).

 Chioniso may not always be able to accept your order and Chioniso may choose not to accept your order at its sole discretion. For example (without limitation) there may be pricing errors, insufficient stock, unusual orders, or orders which Chioniso suspects are not placed in good faith. There may also be unexpected events outside of our control meaning we may be unable to fulfill your order.

 If your order is not accepted Chioniso will inform you via email, and if any payment has already been taken you will be reimbursed in full for any sums paid to Chioniso for that order.

Delivery

Chioniso offers delivery throughout Denmark via GLS , DOA and PostNord

Delivery prices start at DKK 38 depending on whether you opt to pick up your package from a collection point or delivery it at your private address.

Chioniso cannot be held responsible for delays or errors caused by GLS, DOA, or PostNord Shipping. In case of a missing delivery, however, Chioniso will naturally process a replacement shipment free of charge.

 Delivery in Denmark: 3-5 business days.

 If you do not receive the ordered item within normal delivery, please contact us so that we can get the package requested from the shipping company.

 You can check the status of your shipment through the Track & Trace number received at the time of purchase.

 For international deliveries within Europe, Chionsio arranges delivery through GLS and PostNord (unless otherwise noted). GLS and PostNord are responsible for the shipment from receipt by the shipping company (through receipt or scanning) and until delivery. Delivery within Europe is 2-6 workdays. GLS and PostNord deliver during normal business hours Monday to Friday. 

The shipping costs start at DKK 74 and may vary according to each country. The shipping cost for your country will display upon check-out.

You can check the status of your shipment through the Track & Trace number received at the time of purchase.

Payment

The customer is responsible for the correct name, address, and email. You can pay with the following credit cards: VISA, Maestro, and Mastercard.

Payment will be deducted from your card balance upon shipment of goods.

 All prices are in DKK and include VAT. 

 Chioniso uses encryption for credit card information through the SSL (Secure Socket Layer) protocol. This ensures that others cannot intercept the credit card number or other information during the transaction.

Law

Chioniso applies Danish law.

Return Policy

You may return your purchase within 14 days of delivery for a full refund, provided that you return the goods in the same state and amount as received. Once we have received and approved the return, we will credit the purchase price to your account within 14 days. The customer covers the shipment cost for returns.

Cancellation requests shall be sent by email to sales@chioniso.com or via our returns page, clearly indicating that you wish to exercise your cancellation rights. This shall be sent no later than 14 days after the purchase and the goods shall be shipped back within 14 days as well.

 You may not exercise your cancellation rights by refusing delivery without notifying us directly.

We only accept items in the original packaging as returns, and they must be properly packed for shipment.

Conditions, besides the above mentioned, means that the goods will be considered used and no longer will be eligible for a refund.

Returns shall be sent or delivered to:

 House of African Jewellers

Hørkær 19A, 2. – 3

2730 Herlev

Denmark

Right of Complaint

Chioniso offers two years’ right of complaint against defects according to EU regulations. This covers defects from components or manufacture discovered through normal use. The right of complaint does not cover defects, damage or wear caused directly or indirectly by incorrect use, poor maintenance, use of force, or unauthorised repair.

Complaints about defects, which should be discovered during the normal inspection, and must be reported to Chioniso within a reasonable time. The goods can then be returned for repair, replacement, or, if agreed, for credit. Chioniso will cover the reasonable costs for returns due to approved defects.

 For defects, missing shipment or other issues please contact:

 E-mail: sales@chioniso.com

Please note that we do not accept collect on delivery shipments. To expedite the refund process, we request that returned goods contain sufficient information, such as order confirmation, any correspondence, and account information.

Reimbursement

In the case of agreed discounts, returned goods, or cancelled prepaid goods, Chioniso will reimburse the paid amount in full or partly. Reimbursements can be processed to the credit card used for payment or to a bank account provided by you.

The following terms and conditions apply to all deliveries from chioniso.com.