Frequently Asked Questions

If the piece of jewellery you want is not available in the colour you want, you can make a special order by writing to sales@chioniso.com.

Please allow 6 weeks for delivery because our jewellery is handmade and crafted on order. Payment must be made in advance as the piece is being made especially for you. 

We ship to the following countries within Europe:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden and UK.

You may return your purchase within 14 days of delivery for a full refund, provided that you return the goods in the same state and amount as received. Once we have received and approved the return, we will credit the purchase price to your account within 14 days. The customer covers the shipment cost for returns.

 Cancellation requests shall be sent by email to admin@chioniso.com, clearly indicating that you wish to exercise your cancellation rights. This shall be sent no later than 14 days after the purchase and the goods shall be shipped back within 14 days as well.

 You may not exercise your cancellation rights by refusing delivery without notifying us directly.

We only accept items in original packaging as returns, and they must be properly packed for shipment.

 Conditions, besides the above mentioned, means that the goods will be considered used and no longer will be eligible for a refund.

Returns shall be sent to:

 House of African Jewellers

Hørkær 19A, 2. – 3

2730 Herlev

Denmark

Please note that pierced earrings including earring pendants, are non-returnable for reasons of hygiene and safety.

Porcelain is a fragile, precious material, but when looked after it should last you a lifetime.

Here are some tips on taking care of your jewellery:

• Keep away from water, soaps and lotions
• If the back of your jewellery gets dirty, gently wipe clean with a damp cloth
• Try to avoid putting on your jewellery while standing on tiles, to prevent it from breaking if it falls
• Keep separate from other jewellery

PICHULIK pieces are shaped in a combination of traditional sailing and yachting chord and waxed cotton, gold lurex and hemp thread. It is further embellished with a trousseau of either custom lost-wax brass forms, crystals, found materials and shaped beads.

All Pichulik cast earring components are lost wax mould cast in brass, then 22k gold plated. The pins are surgical steel. The hoops are sterling Italian silver with 22k gold plating.

All Pichulik pieces are locally handcrafted by a team of wonderful women. With handcraft, the makers individuality is imprinted on the design. Although we maintain regulated design processes, exact material measurements – each piece will have a slight human imprint of difference.

Earrings:

• To ensure longevity, handle and store this piece with great care

• Avoid bending the hoop pin as this may lead to breakage

• To maintain Gold hoop earrings, avoid contact with perfume as this may affect the plating.

• Apply any perfume before putting gold hoops on.

Necklaces and bracelets:

• To ensure longevity, handle and store this piece with great care

• To shine brass fittings, use a copper polish

• To remove dirt, wipe with a damp cloth

Jewellery can easily tarnish or become damaged from exposure to certain chemicals and materials and from physical activity. To prolong the life and condition of your SHIKHAZURI jewellery, we recommend that you follow these tips:

• Wear your jewellery after applying cosmetics, hairspray, perfumes and lotions as these may contain chemicals that can damage jewellery.

• Remove your jewellery when performing any tasks that can cause exposure to chemicals or cleaning fluids, such as housework and gardening.

• Do not wear jewellery when entering a swimming pool or spa to avoid contact with chlorinated water

• Avoid wearing jewellery during any sport, gym or other physical activity that can cause damage to jewellery from excessive movement and perspiration

• Remove jewellery before bathing as soap and shampoo can cause a film to form, making it appear dull and lifeless

• Use a jewellery polishing cloth or cotton cloth to keep your jewellery clean. Apply gentle back and forth strokes to remove dirt and dust

• Store your jewellery in a separate pouch as it can scratch, tarnish or become damaged from contact with other items. Items containing sterling silver should be stored in a closed box or sealed plastic bag, as exposure to air will cause it to tarnish

• Do not coil your jewellery or place heavy items on top of it to prevent damage to beads, stones and jewellery wire, and to keep it in its original shape and condition

Many of the materials used in SHIKHAZURI’s one of a kind jewellery are original, handmade and antique and have often changed many hands and travelled great distances before being acquired by and incorporated into SHIKHAZURI jewellery. Some items may have small flaws due to their age and may have been repaired using materials locally available to the owner at the time. These conditions should not be viewed as defects, but instead be considered to add to the item’s beauty, charm and authenticity and attest to its value as an original and unique item.

Use a gentle metal polisher for brass and gold and a soft cloth to remove tarnish and restore luster.

Mix lemon juice and baking soda into a paste, rub onto the surface with a cloth, then gently rinse off and buff dry to a shine.

Put a few drops of liquid dish detergent in a bowl of lukewarm water. Mix gently and soak the gold jewellery in the solution for 15-30 minutes. Gently scrub the jewellery with a soft-bristled toothbrush. Rinse with warm water and blot dry with a soft cloth.

Soko earring posts are made of surgical steel or brass. Soko brass posts are EU compliant which means they have little to no traces of nickel in them.

Soko brass and chrome plated brass is nickel free. However, Soko do not consider their items nickel free because the base metal can carry traces of nickel.

Gold

Soko is thrilled to  have taken their jewellery to the next level with high-quality, long-lasting gold-plated collections. Each style matches their signature brass colour and tone.

Gold-plating jewellery provides a more premium product with reduced tarnish rate and longer wearability without needing to polish.

Soko gold products are 24k gold plated brass.

Brass

Brass is a metal alloy composed of copper and zinc. Known for its malleable durability, brass has been used for centuries — the first example of brass jewellery dates from ancient Rome.

An affordable alternative to gold, brass allows Soko to produce statement pieces that have a luxurious look and feel at accessible prices.

Soko’s favorite part? Aside from how good it looks, brass is sustainable. Today almost 90% of all brass in the world is recycled. Soko gives materials a new life by using materials acquired from local markets and vendors.

Reclaimed horn & bone

Soko cow-horn and bone products are crafted from the horn of Ankole Longhorn cattle, a breed native to the Rift Valley of East Africa. Soko artisans ethically procure this reclaimed material, which is a byproduct of the food industry.

Soko reclaimed horn has gorgeous natural variation in its colour, so every piece is individual and can range from a dark lustrous black to striated natural tones.

Silver

Soko silver is created from recycled brass that is chrome-plated for a silver-coloured finish. It is extra shiny, ultra-modern and tarnish resistant. During the electroplating process, Soko re-use the water for maximum efficiency.

Wood

Soko teak off-cuts are sourced from a local Nairobi-based partner from pieces that often go unused due to odd cuts and small sizes. The wood is grown in South Sudan. At harvest, the average tree is about 50 years old, and Soko’s partner implements sustainable practices for future harvest cycles.