Frequently Asked Questions

Porcelain is a fragile, precious material, but when looked after it should last you a lifetime.

Here are some tips on taking care of your jewellery:

  • Keep away from water, soaps and lotions
  • If the back of your jewellery gets dirty, gently wipe clean with a damp cloth
  • Try to avoid putting on your jewellery while standing on tiles, to prevent it from breaking if it falls
  • Keep separate from other jewellery

PICHULIK pieces are shaped in a combination of traditional sailing and yachting chord and waxed cotton, gold lurex and hemp thread. It is further embellished with a trousseau of either custom lost-wax brass forms, crystals, found materials and shaped beads.


All Pichulik cast earring components are lost wax mould cast in brass, then 22k gold plated. The pins are surgical steel. The hoops are sterling Italian silver with 22k gold plating.

All Pichulik pieces are locally handcrafted by a team of wonderful women. With handcraft, the makers individuality is imprinted on the design. Although we maintain regulated design processes, exact material measurements – each piece will have a slight human imprint of difference.

Earrings:

  • To ensure longevity, handle and store this piece with great care

  • Avoid bending the hoop pin as this may lead to breakage

  • To maintain Gold hoop earrings, avoid contact with perfume as this may affect the plating.

  • Apply any perfume before putting gold hoops on.

Necklaces and bracelets:

  • To ensure longevity, handle and store this piece with great care

  • To shine brass fittings, use a copper polish

  • To remove dirt, wipe with a damp cloth

 

Jewellery can easily tarnish or become damaged from exposure to certain chemicals and materials and from physical activity. To prolong the life and condition of your SHIKHAZURI jewellery, we recommend that you follow these tips:

  • Wear your jewellery after applying cosmetics, hairspray, perfumes and lotions as these may contain chemicals that can damage jewellery.

  • Remove your jewellery when performing any tasks that can cause exposure to chemicals or cleaning fluids, such as housework and gardening.

  • Do not wear jewellery when entering a swimming pool or spa to avoid contact with chlorinated water

  • Avoid wearing jewellery during any sport, gym or other physical activity that can cause damage to jewellery from excessive movement and perspiration

  • Remove jewellery before bathing as soap and shampoo can cause a film to form, making it appear dull and lifeless

  • Use a jewellery polishing cloth or cotton cloth to keep your jewellery clean. Apply gentle back and forth strokes to remove dirt and dust

  • Store your jewellery in a separate pouch as it can scratch, tarnish or become damaged from contact with other items. Items containing sterling silver should be stored in a closed box or sealed plastic bag, as exposure to air will cause it to tarnish

  • Do not coil your jewellery or place heavy items on top of it to prevent damage to beads, stones and jewellery wire, and to keep it in its original shape and condition

Many of the materials used in SHIKHAZURI’s one of a kind jewellery are original, handmade and antique and have often changed many hands and travelled great distances before being acquired by and incorporated into SHIKHAZURI jewellery. Some items may have small flaws due to their age and may have been repaired using materials locally available to the owner at the time. These conditions should not be viewed as defects, but instead be considered to add to the item’s beauty, charm and authenticity and attest to its value as an original and unique item.

If the piece of jewellery you want is not available in the colour you want, you can make a special order by writing to sales@chioniso.com.

Please allow 6 weeks for delivery because our jewellery is handmade and crafted on order. Payment must be made in advance as the piece is being made especially for you. 

We ship to the following countries within Europe:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden and UK.

You may return your purchase within 14 days of delivery for a full refund, provided that you return the goods in the same state and amount as received. Once we have received and approved the return, we will credit the purchase price to your account within 14 days. The customer covers the shipment cost for returns.

 Cancellation requests shall be sent by email to admin@chioniso.com, clearly indicating that you wish to exercise your cancellation rights. This shall be sent no later than 14 days after the purchase and the goods shall be shipped back within 14 days as well.

 You may not exercise your cancellation rights by refusing delivery without notifying us directly.

We only accept items in original packaging as returns, and they must be properly packed for shipment.

 Conditions, besides the above mentioned, means that the goods will be considered used and no longer will be eligible for a refund.

Returns shall be sent to:

 House of African Jewellers

Hørkær 19A, 2. – 3

2730 Herlev

Denmark